Here are some of the most common and frequently asked questions about Cleaners for Causes and our services
How does the service work?
How the Service Works
Check to see if our VIP Bridal Service is available at your chosen wedding venue. If your venue is not on the list don’t worry. The service is growing all of the time and it may be it’s just not made it onto our website yet. Drop us a line here and we’ll see what we can do.
Order and pay for your VIP Bridal Service here, up to 12 months in advance of your wedding.
We will notify your wedding venue and your wedding co-ordinator will advise you of where to place your wedding dress at the end of your stay.
After your big day we will collect your wedding dress from the venue, clean it, box it and return it to you after your honeymoon. We can return it to your home or place of work – whatever is most convenient for you.
How much extra do I pay for having my wedding dress picked up from the hotel?
Nothing at all, our VIP Bridal Service is available at no additional cost to our regular Bridal Service.
What do I leave my wedding dress in?
Almost all of our brides leave their dress in the hanging bag it came in. Please place a note on it with your full name
I have fabric bridal shoes. Can these be cleaned?
It’s impossible for us to know whether we will be able to clean your shoes without having seen them. If you would like us to clean your shoes then please say so on the online booking form. You will not be charged extra for your shoes at this stage. Place the shoes in a sturdy box with your wedding dress. When we receive your shoes we’ll examine them and clean them if we believe that we can achieve a good result. We won’t clean them without speaking to you if we believe that we’d be unable to get a good result, or that there is risk of the fabric deteriorating as a result of the process. If we do clean your shoes you will be charged an additional £25.
I know you sell storage boxes, but I have found a specific one that I would like to use. Can my dress be packed into that?
Of course, just leave your chosen box with your dress and we’ll do that, at no extra cost. Make sure that the box is protected for transit and that it has a note of your full name on to avoid any confusion.
How do I value my wedding dress?
Please value your dress at the price you could reasonably expect to receive if you were to sell it now, having had been pre-loved by you. We do not need to know the price you paid for your dress.